Categories
Shipping & Returns
Shipping
Dutchstore charges a flat rate for Australian destinations of $11,50 per order up to 6 kilos.
If your order is over 6 kilos higher flat rate prices apply.
For our local customers in the Adelaide Metro area a flat rate of $8,95 up to 22 kilos applies.
This rate depends on your postcode. Alternatively: you can pick up your order at our office.
DutchStore undertakes effort, once the order has been accepted and DuchStore receives conformation of payment, to deliver the products to the delivery address clearly indicated by the customer as soon as possible.
All shipping costs are for the customers account.
The purchased goods will be delivered by mail through Australia Post or by courier.
Unattended addresses will have a card left in the letter box so you can collect your parcel at your local post office. No parcel is left at the delivery address without special instruction from the customer.
We can take special instruction when ordering, for the parcel to be left in a safe place of your choosing. Any parcels left at an unattended address are at your own risk and Dutchstore is not responsible under any circumstance.
Many customers have their delivery sent to their workplace and we highly recommend it, to ensure someone can personally receive it. Alternatively, make a note in the "comments" box during checkout to say that it is OK to leave the parcel and you do not wish to receive it in person. However, if you choose this option we cannot help you if the product becomes damaged due to weather, circumstances out of our control, or disappears!
All our delivery services are traceable.
We will assist you to trace your parcel if it has not arrived yet, or is delayed.
If the customer refuses to take delivery of the purchased good or fails to give the information or instruction necessary to their delivery, and the parcel is not delivered or returned to DutchStore, the additional costs for extra delivery or storage are on the customers expense.
DutchStore cannot and will not for any reason, be held liable for any deterioration in the products due to customers failure to collect the products in a timely manner.
Any time of delivery, given by DutchStore shall only be indicative.
While we will try to meet customers deadlines we do not guarantee a definite delivery date.
When you need to send urgent parcels, Express Post is a next business day delivery but only operates between all capital cities (except Darwin and in Perth CBD only) and some major centres.
Disclaimer:
We guarantee that your order will be well packed and will leave our premises in excellent condition. However, after we hand your parcel to Australia Post or a courier service we cannot and will not accept any liability for orders delayed, lost or damaged whilst in their care. The onus is on Australia Post or the transport company for any loss or damaged caused.
Should such loss or damage occur please contact us and we will contact the Australia Post Customer Service section or the relevant transport company to lodge a claim and start an investigation.
Any applicable refunds for orders lost or damaged during transit will be made after the investigation by Australia Post or the courier company has been finalised. We cannot issue refunds for delayed, lost or damaged orders until their investigation has concluded.
Returns
The customer has the right to cancel the order within seven calendar days from the date of order confirmation. Please first send us an email stating the reason of cancellation, and return the goods to us as soon as possible.
Upon receipt of your returned order, we give you a refund for the received items, provided that: The items are returned as new, not opened, used or damaged and are in re-saleable condition.
If a return is authorised, any credit or refund that may be given will not include any postage charges paid. We have paid the original freight costs to Australia Post or our courier and that cost is not refundable. Postage must be paid by you the customer for any items returned to us. This is normal procedure for online or mail order product returns in Australia. We DO NOT accept returns if you change your mind or don t like the taste or colour, etc.
Please note: Sale items or items on special due to best before date cannot be returned at any time.
Dutchstore charges a flat rate for Australian destinations of $11,50 per order up to 6 kilos.
If your order is over 6 kilos higher flat rate prices apply.
For our local customers in the Adelaide Metro area a flat rate of $8,95 up to 22 kilos applies.
This rate depends on your postcode. Alternatively: you can pick up your order at our office.
DutchStore undertakes effort, once the order has been accepted and DuchStore receives conformation of payment, to deliver the products to the delivery address clearly indicated by the customer as soon as possible.
All shipping costs are for the customers account.
The purchased goods will be delivered by mail through Australia Post or by courier.
Unattended addresses will have a card left in the letter box so you can collect your parcel at your local post office. No parcel is left at the delivery address without special instruction from the customer.
We can take special instruction when ordering, for the parcel to be left in a safe place of your choosing. Any parcels left at an unattended address are at your own risk and Dutchstore is not responsible under any circumstance.
Many customers have their delivery sent to their workplace and we highly recommend it, to ensure someone can personally receive it. Alternatively, make a note in the "comments" box during checkout to say that it is OK to leave the parcel and you do not wish to receive it in person. However, if you choose this option we cannot help you if the product becomes damaged due to weather, circumstances out of our control, or disappears!
All our delivery services are traceable.
We will assist you to trace your parcel if it has not arrived yet, or is delayed.
If the customer refuses to take delivery of the purchased good or fails to give the information or instruction necessary to their delivery, and the parcel is not delivered or returned to DutchStore, the additional costs for extra delivery or storage are on the customers expense.
DutchStore cannot and will not for any reason, be held liable for any deterioration in the products due to customers failure to collect the products in a timely manner.
Any time of delivery, given by DutchStore shall only be indicative.
While we will try to meet customers deadlines we do not guarantee a definite delivery date.
When you need to send urgent parcels, Express Post is a next business day delivery but only operates between all capital cities (except Darwin and in Perth CBD only) and some major centres.
Disclaimer:
We guarantee that your order will be well packed and will leave our premises in excellent condition. However, after we hand your parcel to Australia Post or a courier service we cannot and will not accept any liability for orders delayed, lost or damaged whilst in their care. The onus is on Australia Post or the transport company for any loss or damaged caused.
Should such loss or damage occur please contact us and we will contact the Australia Post Customer Service section or the relevant transport company to lodge a claim and start an investigation.
Any applicable refunds for orders lost or damaged during transit will be made after the investigation by Australia Post or the courier company has been finalised. We cannot issue refunds for delayed, lost or damaged orders until their investigation has concluded.
Returns
The customer has the right to cancel the order within seven calendar days from the date of order confirmation. Please first send us an email stating the reason of cancellation, and return the goods to us as soon as possible.
Upon receipt of your returned order, we give you a refund for the received items, provided that: The items are returned as new, not opened, used or damaged and are in re-saleable condition.
If a return is authorised, any credit or refund that may be given will not include any postage charges paid. We have paid the original freight costs to Australia Post or our courier and that cost is not refundable. Postage must be paid by you the customer for any items returned to us. This is normal procedure for online or mail order product returns in Australia. We DO NOT accept returns if you change your mind or don t like the taste or colour, etc.
Please note: Sale items or items on special due to best before date cannot be returned at any time.
